In het Nederlands

• How do I place an order and pay?
• Do you know my credit card number?
• How do I download my invoice?
• How do I check my order status?
• Why do you forward me to http://www.coachteam.net when I place an order?
• What Is PayPal?
• Where do I find my Order confirmation ID?
• I forgot my password
• I forgot my user name

Click here to open a tutorial that explains you how to buy a product, how to pay it and how you will get access to our system.

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No, absolutely not! We do not know your credit card number or any other personal information you've supplied to PayPal. All your information is totally secure.

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Go to www.coachteam.com/order and insert your order confirmation ID.

Click on the invoices link. If this is the first time you download an invoice, you will have to supply your Company Name and Invoice Address. You will get a list of all your invoices when you have submitted this information.

Note: If you have a recurring payment, after every payment a new invoice will be generated and added to this list.

Note: If you have a free trial, no invoice will be generated during the trial period

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Go to www.coachteam.com/order and insert your order confirmation ID. The status of your payment will be shown.

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When you make an order, we will send you from www.coachteam.com to https://www.coachteam.net, because this domain uses high level secure connection to protect your privacy!

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Coachteam uses PayPal as partner for all money transactions.

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere over the world.

Is it safe to use?

PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Why use PayPal?

* Make purchases or send money with PayPal – it’s free

* Shop and pay conveniently by saving your information with PayPal

* PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay

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Your order confirmation ID will look like this: 12345 - ABCDEFGHIJKLMNO (at the left only digits, at the right only letters). You can find it back on different places:

Find your Order ID back in our confirmation mail:

We have sent you this mail to your e-mail address (this e-mail address is the one you have to enter on the order page)

Subject:
Coachteam order confirmation

Mail:
Dear your name,

This is the confirmation of your purchase of 'the product your bought' at Coachteam(R). Please find attached a PDF file (your voucher).

This is your voucher code:
---------------------------------------------------------------------
VOUCHER: your voucher
---------------------------------------------------------------------

[...]

Do you want an invoice for your company?
Download it at http://www.coachteam.com/invoice . Your will need an order confirmation ID to get access: your order confirmation ID is written here (your email address on file is your email address).


Best regards,
Coachteam

If you have downloaded or received an invoice, you can find your Order Confirmation ID and e-mail address at the bottom of this invoice:

Payment received on:
Invoice generated on:
Payment reference:
Order Confirmation ID: your order confirmation ID is written here
Invoice ID:
Email Address: your email address
VAT:

Sign in into your PayPal account at http://www.paypal.com. Find the transaction of "Koeck en Partners GCV". If you open the transaction details a field "invoice ID" will be listed. This "invoice ID" is your order confirmation ID. Your e-mail address is your PayPal address.

You can also lookup the mail PayPal will have sent you after your payment was completed. This mail will also contain an "invoice ID" below the transaction details.

Contact us if your cannot find your information.

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If you forgot your password, you can ask for a new one on this page: https://www.coachteam.net/login/forgot.php.

You will have to enter your user name, when this username is correct, we will send you a mail (to your email address).
This mail contains a link.
Open this link in your browser to retrieve your new password.
You can now sign in with your new password.
You can change your password on your "profile" page.

You will receive this mail (check your SPAM folder if you do not receive this mail):

SUBJECT: Your forgotten Coachteam password
CONTENT: 
Dear Client,
Go to the URL below to activate your new password. When you did not 
ask us for a new password, you can ignore this mail.
--LINK--
Coachteam.
http://www.coachteam.com

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Your user name is most likely your email address. If you have received any mails from Coachteam check to witch address they are send. If you cannot retrieve your user name, send us your full name and email address. We will send you your user name to your email address.

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